Privacy Policy

a) Information you provide directly

• Account information: name, email address, password, phone number, shipping & billing addresses when you create an account.

• Order information: items ordered, order history, payment method details (only as described below — we do not store full card numbers).

• Customer support: messages, chat logs, and communications with our support team.

• Reviews & UGC: product reviews, photos, or videos you submit.

b) Payment information

We use third-party payment processors (e.g., Stripe, PayPal) to handle payments. We do not store full payment card numbers on our servers. Payment processors collect and store payment details and process payments on our behalf in accordance with their privacy policies.

c) Information collected automatically

• Device & usage data: IP address, browser type, device identifiers, operating system, pages visited, referral URLs, search terms, and other usage data.

• Cookies & tracking: We use cookies, web beacons, pixels (including TikTok Pixel), and similar technologies (e.g., Google Analytics) to analyze Site performance, remember preferences, and show ads.

d) Information from third parties

We may receive information about you from third parties (for instance, if you log in using a social login, or from marketing/analytics partners).

We use personal information for the following purposes:

• To process and fulfill orders, process returns/refunds, and communicate order status.

• To process payments via Stripe, PayPal and other payment processors.

• To provide customer support and respond to inquiries.

• To send transactional messages (order confirmations, shipping notifications, account messages).

• To send marketing communications (newsletters, promotions) if you opt in. You can unsubscribe at any time.

• To analyze and improve our Site, products, and marketing; for analytics and ad targeting (e.g., through TikTok Pixel, Google Analytics).

• To detect, prevent, and investigate fraud or other illegal activity.

• To comply with legal obligations or enforce our terms.

We may share personal information with:

• Service providers: payment processors (Stripe, PayPal), shipping carriers, fulfillment/warehouse partners, email platforms (Mailchimp/Klaviyo), hosting providers, customer support platforms, analytics and advertising partners (Google Analytics, TikTok).

• Legal & safety: law enforcement, regulators, or to respond to subpoenas, court orders or legal processes.

• Business transfers: in the event of a sale, merger, financing, or acquisition, personal data may be transferred to the buyer (with notification).

• Aggregate/anonymous data: we may share aggregated or anonymized data that does not identify you.

We require third-party providers to protect personal data and only use it for the services they perform for us.

If you are in the EEA, our legal bases for processing personal data are:

• Performance of a contract (processing orders, shipping products).

• Legitimate interests (site security, fraud prevention, analytics, and improving services).

• Consent (for marketing emails, cookies when required).

• Compliance with legal obligations where applicable.

We use cookies and similar technologies to improve site functionality and analyze usage. Types of cookies:

• Essential cookies: required for site operation and checkout.

• Performance & analytics cookies: Google Analytics, TikTok Pixel — used to analyze site activity.

• Advertising & targeting cookies: used to deliver relevant ads.

You can manage cookie preferences via your browser settings and, where provided, our cookie banner. Disabling certain cookies may affect Site functionality.

If you opt in, we may email you about promotions, new products, or events. You can unsubscribe at any time via the “unsubscribe” link in marketing emails or by contacting us at service@unicrafting.com. Even if you opt out, we will still send transactional emails (order confirmations, shipping notifications).

Depending on where you live, you may have rights under local law:

• Access & portability: request a copy of personal data we hold about you.

• Correction: request corrections to inaccurate or incomplete data.

• Deletion: request deletion of your personal data (subject to legal or contractual retention requirements).

• Restriction & objection: request restriction of processing or object to processing based on legitimate interests or direct marketing.

• Opt-out of sale: where applicable (e.g., California), you can opt out of sale of personal information. We do not knowingly sell personal data of minors.

To exercise these rights, contact us at info@unicrafting.com. We may require verification before completing requests. We will respond within applicable legal timeframes.

We retain personal data as long as necessary to fulfill the purposes outlined (e.g., customer relationship, orders, legal obligations). Typical retention periods:

• Order data and associated records: up to 7 years for accounting and tax purposes (varies by jurisdiction).

• Marketing data: until you unsubscribe or opt-out.

• Support logs: retained for a limited period (e.g., 1–3 years) to resolve issues.

We implement reasonable administrative, technical, and physical safeguards to protect personal data. Examples include HTTPS/SSL, secure access controls, encryption in transit, and working with PCI-compliant payment processors. No method of transmission or storage is 100% secure — if a security incident occurs we will notify affected users and authorities as required by law.