Frequently asked questions

All checkout pages use industry-standard SSL/TLS encryption to protect your information in transit. Payments are processed by Stripe and PayPal — we never store your full card number on our servers.

We accept major credit/debit cards via Stripe (Visa, Mastercard, AmEx), Apple Pay & Google Pay (when available), and PayPal. You’ll see all available options at checkout depending on your device and country.

Refunds are issued to the original payment method. Once we process a refund, most banks/posting systems show the credit in 3–10 business days, depending on the provider. We’ll email you a confirmation when the refund is issued.

Common fixes: check that billing address matches your bank records, try a different card, try PayPal, or use Apple/Google Pay. If the issue persists, contact your bank (sometimes they block unfamiliar merchants) or contact us and we’ll help troubleshoot.